Over-C Technology Ltd is a Digital Innovation & Transformation Company, disrupting the way companies manage operations, customers and employees in real-time. From offices in London (UK) and Cork (Ire) we support our European Operations. Today our technology literally transforms businesses. Our solutions allow business owners take operational control and make informed decisions based on Real Time data that’s shown, and analysed, on powerful dashboards. We utilise cool technologies such as GPS, NFC and Bluetooth beacons to collect data on mobile devices and use machine learning and analytics to interpret value and outcomes.
We are now looking to enhance our UK & EMEA Team with an exceptional Customer Support Specialist based in Cork. Your role will be to guide and support our customer base with the installation, maintenance and troubleshooting of our Technical Solutions. You will be dealing with our Web Admin and Dashboard solutions including smartphone and tablet apps (Android/iOS), physical beacons and NFC tags in a variety of sites. You will work closely with our Production Team to deal with new releases and our customers queries as they arise. You’ll also be required to be part of an On Call rota. If you are energetic, enjoy answering and prioritising calls, being a subject matter expect, working to tight deadlines, and problem solving, this could be the role for you! You will need to travel occasionally and be technically astute.
· 1-2 years of experience in a customer support role
- Fluent in English and Dutch essential. Fluency in German is also desirable.
- Familiarity with NFC and Beacon technology
- Highly Computer literate with experience of using CRM systems
- Proven passion for technology and Customer Satisfaction
- Excellent communication skills
Bachelors Degree, or equivalent work experience
Salary and benefits are commensurate with your experience, HOWEVER we are looking for the very best so with Over-C you can earn what you're worth. We will provide you with both autonomy and the opportunity to have a great work-life balance. You will have great freedom in how you do your job and the very best equipment to work with.
Over-C is a dynamic and happy workplace and the team has huge energy and passion for our products and our customers. We have some big, audacious goals and we require more talented people to join the team. Together, we are committed to building something amazing.