Your role:


We’re in business to save our home planet. Your role will contribute to this mission by delivering an excellent customer service and sales administration service to Patagonia’s Dealers.


Key accountabilities:


• Provide a fast, reliable and high-quality customer service to the dealers calling Patagonia Europe.

• Sell ATS (Available-To-Sell) by answering incoming phone calls. Participate in sales call out programs.

• Work with the Patagonia system and enter the dealers’ orders, follow up with adjustments, cancellations and returns during the season, pro forma invoices/prepayment.

• Become familiar with all regular tasks of the Customer Service department in order to handle all related service issues for dealers and to back up other Dealer Service Representatives.

• Provide help and support to the agents of the territories (s)he is working on, mainly in the daily relationship with dealers and administrative tasks.

• Assure daily transfers of pick-tickets to the warehouse.

• Provide reports and statistics to Sales Manager, Representatives and Agents.

• Work closely with the Credit department on credit holds accounts and collections.

• Monitoring delivery problems.

• Other ad-hoc customer service tasks.


Pre-requisites:


In order to succeed in this role, it is expected that you will have:


• Language Skills: native in Italian and fluent in English, other languages are a plus.

• 1-2 years of experience in Customer Service or Dealer Service.

• Diploma or Bachelor Degree qualification desirable.

• Excellent communication and interpersonal skills.

• Excellent customer service skills with both internal and external clients.

• Strong linkage with the Patagonia business and mission statement.

• Flexible and adaptable, with great attention to details.

• Ability to work on own initiative.

• Advanced level of computer skills (knowledge of Excel a must, Microsoft AX would be a plus).

• A natural flair for sales is an advantage.


Employee Conduct


It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.


Please make sure that your CV and cover letter are in English.

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