Your role:


We’re in business to save our home planet. Your role will contribute to this mission by efficiently and pro-actively

executing the Pro business plan by qualifying all types of pro applicants, maintaining customer databases, responding

to customer service inquiries through e-mail, chat and phone in a timely and efficient manner. Developing our Pro

community furthers our network of environmentally aware and activated individuals collectively moving towards our

mission.


Key accountabilities:


• Answer customer service inquiries, process applications and respond to service requests in all available channels; maintain exceptional levels of internal and external customer service. 

• Work with the Pro Coordinator and Customer Service team to create and implement strategies to meet and exceed our daily, monthly, and annual sales goals and improve operational efficiency. 

• Review all Pro orders for abuse or fraud.

• Maintain the database of Pro customers.

• Create and maintain operational documentation.

• Attend all relevant department and company meetings and functions.

• Oversee and assist with Patagonia employees’ orders, questions, and issues including, registration, pro-orders being placed with other companies and order problems.


Pre-requisites:


In order to succeed in this role, it is expected that you will have:


• Diploma or Bachelor Degree qualification desirable or similar years’ work experience.

• Proficient in SalesForce Service Cloud, order management systems and Microsoft Office products

• Fluency in English, French and German.

• Excellent communication and interpersonal skills.

• Excellent customer service skills, enjoying talking with customers and solving their issues.

• Have ease with outbound sales calls and relationship building.

• Exceptional knowledge of the Outdoor, Ski, Bike, and associated industries that Patagonia is involved in.

• Paticipate in some of Patagonia’s core sports: skiing, kayaking, biking, fly-fishing, surfing, trail running, sailing, climbing.

• Exceptional attention to details and accuracy.

• Friendly and patient personality.

• Ability to stay task oriented with a strong work ethic on a day to day basis.

• Must have an entrepreneurial spirit and be self-motivated.

• Strong linkage with the Patagonia mission statement. 


Employee Conduct:


It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.


Please make sure that your CV and cover letter are in English.

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