Your role:

We’re in business to save our home planet. Your role will contribute to this mission by effectively developing and supporting the IT services and systems for the stakeholders of Patagonia Europe.

Key accountabilities:

Business analysis

• Identify, define, design, document and implement functional changes (or projects) in order to improve processes, services and systems (including integration) based on business needs.

• Liaise with European business owners, IT team, 3rd party providers and US counterpart.

• Follow up with users by carrying out impact analysis, trainings and documentation.

• Advise on IT risk mitigating procedures during projects and changes.

• Contribute to the standards and compliancy of IT systems or processes (GDPR, audit, partners).

Functional support

• Provide functional support of IT systems and integrations to the business end users in Europe in order to solve incidents, requests, problems and events within the defined SLA’s.

• Ensure the data integrity, continuity and stability of IT systems and integrations.

• Communicate and transfer knowledge to the appointed key-users of each department.


In order to succeed in this role, it is expected that you will have:

• 2- 3 or more years of experience in Business analysis and Functional support.

• Bachelor’s degree or higher in a relevant field.

• Functional expertise in Retail. Knowledge of Finance and Supply Chain and Business Intelligence would be a plus.

• Experience with supporting IT systems and integrations for Retail processes. ERP systems like Microsoft Dynamics 365 ERP / AX 2009, BI tools like Tableau and PowerBI.

• Strong interpersonal and communication skills to work with business, external partners and service providers.

• Fluent English is a must, other languages are a plus.

• Strong linkage with the Patagonia business and mission statement. 

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Please make sure that your CV and cover letter are in English.

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