Your Role:

We’re in business to save our home planet. Your role will contribute to this mission by providing a complete shopping experience for our customers, supporting the Store Manager and being an ambassador of the brand.


Key accountabilities:

  • Provide best in class customer service, where the customer is treated with great importance and respect and that all employees know how to provide a great customer service to every customer that walks in the door.
  • Talk confidently to the customers about our products, values and history.
  • Show passion for the brand to every customer and convey what makes us unique.
  • Be an environmental ambassador by leading on environmental initiatives and environmental storytelling, together with the Sales Associates and the environmental team.
  • Maintain high merchandising values that reflect the Patagonia image by being creative, educational, inviting, and expressive.
  • Inspire employees so that each person contributes to the productivity of the store.
  • Be responsible for opening and closing the store and securing all store assets.
  • Act as the go-to person for the store team when the Retail Store Manager is absent ensure an update and overview of the store.


Prerequisites:

In order to succeed in this role, it is expected that you will have:

  • Excellent customer service and sales skills.
  • Previous retail or related customer service experience.
  • Language skills: native in German, fluent in English. Other languages are a plus.
  • Enthusiasm and knowledge about our products.
  • Working knowledge of computers; proficiency in Microsoft Word, Excel, and Outlook.
  • Ability to train, delegate and adapt quickly to different situations.
  • Be an excellent communicator and have organizational skills.
  • Strong linkage with the Patagonia business and mission statement.


Employee Conduct:

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.


Please make sure that your CV and cover letter are in English.

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