Your role:


We’re in business to save our home planet. Your role will contribute to this mission by providing a complete shopping experience for our customers, supporting the Store Manager and being an ambassador of the brand.


Key accountabilities:


• Provide best in class customer service, where every customer is treated with great importance and respect.

• Talk confidently to the customers about our products, values and history. 

• Show passion for the brand to every customer and convey what makes us unique.

• Be an environmental ambassador by leading on environmental initiatives and environmental storytelling, together with the Sales Associates and the environmental team.

• Maintain high merchandising values that reflect the Patagonia image by being creative, educational, inviting, and expressive.

• Inspire employees so that each person contributes to the productivity of the store.

• Be responsible for opening and closing the store and securing all store assets.

• Act as the go-to person for the store team when the Retail Store Manager is absent. Ensure an update and overview of the store.


Pre-requisites:


In order to succeed in this role, it is expected that you will be/have:


• Excellent customer service and sales skills.

• Previous retail or related customer service experience.

• Language skills: native in German, fluent in English. Other languages are a plus.

• Enthusiasm and knowledge about our products.

• Working knowledge of computers; proficiency in Microsoft Word, Excel, and Outlook.

• Ability to train, delegate and adapt quickly to different situations.

• Be an excellent communicator and have organizational skills.

• Strong linkage with the Patagonia business and mission statement.


Patagonia is committed to equal employment opportunities and diversity


Employee Conduct:


It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.


Please make sure that your CV and cover letter are in English.

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