Position summary:

The Associate, Member Monitoring (Assurance) is responsible for conducting regular field monitoring of UTZ/Rainforest Alliance Certificate Holders (members) to understand their progress in implementing UTZ/Rainforest Alliance standards requirements. The Associate will use monitoring visits to identify member’s needs for additional support or further investigation of key issues including traceability, payment of premium, deforestation and child labor. He/she will provide regular reporting on field visits conducted. This position does not supervise any staff member.


Member Monitoring

  • Conduct regular visits to Certificate Holders (Members) to monitor progress on the implementation of improvement recommendations to close Non Conformities identified in Audit reports
  • Analyze information collected during field visits to

– Identify deviations and ongoing risks in members’ implementation of improvements

– Identify members’ needs for further training and support

– Identify observations that are inconsistent with the finding of Audit reports and signal the need for further investigation

  • Provide regular reports, including through IT based reporting methods and providing related documents and photographs, on each visit.
  • Schedule and implement regular follow-up visits based on the progress and needs of individual members
  • Support Certificate Holders in the development of their geolocation and farms mapping strategy
  • Collaborate with the Assurance Manager, Country Team, Standard & Assurance department and any other relevant departments to ensure the quality of implementation of Rainforest Alliance/UTZ rules and standards and certification procedures and processes
  • Collaborate with the Assurance Manager, Country Team, Standard & Assurance department, Reimagining Certification teams and any other relevant departments to propose, design and implement improvements to the certification process and assurance system, and to support the rollout of the new standard and its related procedures.


  • Develop strong trust relationships with members
  • Represent Rainforest Alliance at the local level as required at relevant meetings and events with members and Certification Bodies;
  • Maintain contact and/or develop relationship locally with authorities (local administration offices and local regulation boards offices) and partners; and
  • Report regularly on interesting stories (successes and achievements, challenges and actions taken).
  • Report regularly on Key Performances Indicators defined together with the management;
  • Propose areas of improvement of Rainforest Alliance’s assurance strategy, workplan and tools


  • Tertiary level qualification (at least Bachelor + 2/3 years) in a relevant field like agronomy, natural resources, forestry, rural development, sociology and/or economy or related.
  • Minimum 3 years experience working with smallholder producers and/or producer groups and/or community-based organizations,
  • Minimum 2 years working experience in the cocoa sector is desirable
  • Knowledge of Certification Programs and their requirements - especially UTZ and/or Rainforest Alliance is desirable.
  • Ability to develop and maintain strong relationships of trust and confidence with members and local stakeholders, including ability to adapt appropriately to different local cultures, and social contexts
  • Ability to work independently, under pressure and stay focused.
  • Ability to analyze and interpret data and information from multiple sources and identify action focused recommendations
  • Ability to write clear reports and presentations
  • Proficient in Microsoft Excel, Word, PowerPoint and Outlook; familiar with the use of IT technologies and/or various farm management applications. Ability to use GPS
  • Both written and verbal fluency in French and English is preferred.
  • Ability to spend significant time in rural areas and travel frequently to producer groups locally and nationally (a minimum of 70% field-based work per year).
  • Strong personal ethics and integrity and commitment to uphold the rules and values of the Rainforest Alliance is essential.


Only candidates authorized to work in Ivory Coast will be considered for the position.

Deadline to Apply:

February 20, 2020


Full-time; one year employment with possibility to renew

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