Social Factor is looking for full-time Social Media Community Managers to work onsite with one of our clients Monday through Friday during standard business hours. The Community Manager role will work to develop a strong, growing presence for one of our high profile clients within their social media. Candidates must have exceptional attention to detail, solid verbal and communication skills, be an excellent writer, a critical thinker, and be able to adapt to a unique tone of voice for different clients.

Community Manager Requirements:

  • Exceptional organizational and multitasking abilities
  • Excellent verbal and written communication skills
  • Excellent spelling and grammar skills (skills test will be given for final candidates)
  • Strong willingness to learn; proactive approach
  • Manage post times and frequency of all incoming content
  • Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
  • Ability to remain energetic and positive in a fast-paced environment
  • Strong knowledge of social media
  • Ability to inform frequent social media metrics
  • The candidate must have a deep knowledge of social media technologies, platforms, and services
  • Khoros certification and experience is a plus
  • Ability to work effectively with remote team members

Desired Skills and Expertise

  • 3-5 years experience in a social media community manager role
  • Excellent writing skills (ability to mirror voice/tone of multiple brands)
  • Excellent spelling, grammar skills (skills test will be given to final candidates)
  • Excellent ability to think critically
  • High energy with the capability to multitask in a dynamic, rapidly growing organization
  • Work well in a collaborative team environment
  • Proactive and self-starting
  • Extremely diligent with details
  • Experience with analytics, reporting and sentiment gauging
  • Very strong organization, problem-solving, and interpersonal skills
  • Proactive and able to develop rapport and positive working relationships with co-workers
  • Excellent follow through and professionalism
  • Experience with digital project management tools such as Asana, JIRA, Mavenlink, Basecamp, etc.

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