As the Donor Services Associate, you'll be responsible for important day-to-day administrative donor services tasks at The Water Project. This includes processing checks, office mail, orders from The Water Project online store, assistance with mailings, and other data entry. You'll will work closely with our Development and Communications Teams. This is a part-time, 10-15 hours a week, position.
Tools you'll use:
Salesforce, Slack, Gmail, DropBox, Adobe Suite, Quickbooks, Apple products
- Responsible for weekly processing of checks, using Quickbooks and SalesForce
- Collaborate with, and support, the Development and Communications teams
- Manage the mailroom and The Water Project online store
- Daily use of Salesforce - perform precise data entry, cleanup, and other assigned tasks
- Other administrative duties as assigned.
Education, Experience and Personal Characteristics:
A High School diploma/GED required; two years of college education or equivalent work experience strongly preferred.
Ability to effectively communicate verbally and in writing are essential. Must be detail-oriented, organized, and enjoy working with data in Excel, and CRM databases. Salesforce experience is a plus. Strong administrative and organizational skills are required.
Candidate must be able to articulate and demonstrate a strong sense of calling to The Water Project’s ethos and mission. Ability to thrive in a frequently changing, ‘start-up’ environment is a must.
- Being organized and disciplined are your secret weapons. You’ve cultivated good work ethic and practices, knowing that having an organized approach to your day, and focus that comes from self discipline, will be the reason you are successful in meeting the demands of your day.
- You look for ways to make things better. While established processes and resources are provided, you are always looking for ways to make things better. You notice when something doesn’t look right, or lacks the personal touch that conveys the culture of The Water Project and our mission, and you speak up offering suggestions for ways to improve what you saw.
- You know the value of a team. You take personal responsibility for the work you do, and you look out for how your work impacts your team. You have a willing spirit, ready to jump in and ask, “how can I help”, looking beyond your own to-do list and to the larger picture of the team.
- Flexible. You know this work is 100% cross-cultural and interpersonal and things are rarely easy. Your experience makes you cool under pressure and able to get at the heart of issues and communication. You have no problem admitting when you might have been wrong or when things are moving in the wrong direction, because you’re always thinking of new iterations to everything you do. You have stamina for the distance.
- Communicator. You have a winsome and authentic personality and are comfortable speaking to a variety of people in diverse settings.
- Relationships mean everything to you. Whether in person, over the phone, or in an email, you want each person you connect with to feel heard, seen, and cared about. Whether answering their questions or filling their requests, they are never a burden. Each interaction is an opportunity to make that person’s day great.