Do you have a passion for delivering excellent levels of customer service? Do you want to join a company that believes in developing their staff and providing excellent opportunities for career progression?
We currently have an exciting opportunity for a full-time Night Receptionist within our 5-star Exhibitionist Hotel based in South Kensington, London.
• Greet guest in a warm and professional manner
• Check in and check out guests to the company standards
• Dealing with Reservations enquiries and creating reservations
• Taking care of Room Service Orders, based on a basic Night Menu, including Food and Drinks.
• Being responsible for the Fire Safety at the Hotel at Night
• Organising the daily linen deliveries of the Hotel
• Deal with emails/ calls
• Luggage delivery
• Dealing with requests, queries and suggestions and resolving guest complaints, quickly and efficiently.
• Basic Cleaning Duties
• Experience in reception role, night porter role or hotel based environment an advantage
• Must have superb customer service experience
• Strong communication skills; Excellent written and spoken English
• Be self-motivated and can prioritise work
• Be flexible with regards to working hours and be available for weekend work
• Intermediate IT skills- experience on outlook desirable
• Available 5 nights per week 11pm- 7am
Please apply with an up-to-date CV and cover letter clearly outlining your experience and suitability for this position.
NB. Immediate start for the successful applicant.