Do you have a passion for delivering excellent levels of customer service? Do you want to join a company that believes in developing their staff and providing excellent opportunities for career progression?

We currently have an exciting opportunity for a full-time Night Receptionist within our 5-star Exhibitionist Hotel based in South Kensington, London.


Duties:

•        Greet guest in a warm and professional manner

•        Check in and check out guests to the company standards

•        Dealing with Reservations enquiries and creating reservations

•        Taking care of Room Service Orders, based on a basic Night Menu, including Food and Drinks.

•        Being responsible for the Fire Safety at the Hotel at Night

•        Organising the daily linen deliveries of the Hotel

•        Deal with emails/ calls

•        Luggage delivery

•        Dealing with requests, queries and suggestions and resolving guest complaints, quickly and efficiently.

•        Basic Cleaning Duties


Requirements

•        Experience in reception role, night porter role or hotel based environment an advantage

•        Must have superb customer service experience

•        Strong communication skills; Excellent written and spoken English

•        Be self-motivated and can prioritise work

•        Be flexible with regards to working hours and be available for weekend work

•        Intermediate IT skills- experience on outlook desirable

•        Available 5 nights per week 11pm- 7am


Please apply with an up-to-date CV and cover letter clearly outlining your experience and suitability for this position.

NB. Immediate start for the successful applicant.

Apply for position now

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