Focused on improving the health of student populations, TimelyMD offers universities and colleges a comprehensive, custom program centered around telehealth. TimelyMD’s campus-wide solution gives students one point of contact--anytime, anywhere--to get quality care and immediate treatment for medical or mental health concerns from board certified physicians and licensed counselors. TimelyMD’s telehealth programs optimize clinic resources and support clinic staff in delivering quality care to the right students at the right times. 

The Role 

TimelyMD is looking for a highly motivated Customer Support Coordinator to deliver excellent telehealth service to students in need. You will be the first point of contact for college students in need of assistance with telehealth, providing excellent customer service.


This is a part-time role, and you must be flexible to work on evenings and weekends.

What You’ll Do 

  • Support the TimelyMD telehealth operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs.
  • Maintain all records confidentially and securely and handle all telephone communications with patients regarding care.
  • Demonstrate attitudes and behaviors which contribute to the smooth coordination of care and enhances each patient’s experience with TimelyMD.

What You Bring 

  • Bachelor's degree from an accredited college or university, preferred.
  • Proficiency with a variety of technologies; Microsoft Office, Zoom and Electronic Health Records
  • Understanding of telehealth best practices and urlization with considerable attention to detail
  • Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required)
  • Time management skills while juggling multitasking and prioritization

TimelyMD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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