UpCloud is looking for a seasoned Service Designer to join our Product Team. As part of the Product Team you will have a thorough understanding of how customers use UpCloud's services and affect how new services and features are designed from the point of view of customer journeys. You will take part in gathering feedback from our users and turning ideas into operational services. As a professional member of a product team you know what building usable and maintainable digital services means.


The team consists of brilliant frontend and backend developers as well as designer-minded individuals, alongside with product owners to orchestrate projects. We all work to give our customers the best cloud provider experience. In your role, you will answer to the Head of Product and work with business development professionals.


Our team is a distributed team that has openness, freedom and responsibility as the three cornerstones of our daily work. Experiment, fail, learn, succeed amazingly, be brave to propose new things, agree and disagree. This is the kind of freedom and responsibility we mean. We are growing and changing as a company and team and we want you to grow with us! Both as a person and professionally. And whenever you need support we’ll do all that we can do to help you.


Requirements:

  • Proven experience in service or product design.
  • Ability to understand customer needs both from direct feedback and weak signals.
  • Prototyping and testing skills.
  • Understanding of cloud hosting business and services.
  • Ability to quickly learn and adapt new ideas.
  • Multi-tasking skills with focus on delivering results.
  • Talent in communicating and visualizing visions and ideas.
  • Problem solving skills and creativity for finding solutions.
  • Documentation skills.
  • Clear communication in English, both written and spoken.
  • Ability to communicate with technical and non-technical people.
  • Social team player that can contribute to company culture.


This is a full-time position in Helsinki, Finland. Occasional remote work is part of our work culture, but for the most part, you will be present at our Helsinki office.


If you could see yourself being part of the UpCloud family don’t hesitate to send us your application with evidence of your skills and motivation with a salary request. Please note that this job posting will be taken down as soon as we find a suitable candidate.


For more information please contact Head of Product Juha-Pekka Järvenpää (juha-pekka.jarvenpaa@upcloud.com).


About us - Never become yet another.


UpCloud is a European cloud service provider offering the world’s fastest cloud servers on an hourly billed infrastructure-as-a-service from its eight data centres in Amsterdam, Chicago, Frankfurt, Helsinki, London, San Jose, and Singapore. We are headquartered in Helsinki, Finland.


We have been recognized twice as the #1 Performance Leader among the top 10 Cloud Hosting Providers in Europa by Cloud Spectator.


Our customers run business-critical web applications on our IaaS platform. They trust us for our high performance, reliability and high quality of customer service as well as very cost effective pricing. We take massive pride in having the most talented and most motivated team of experts who are passionate about everything we do. We aim to create those magic moments, where genius and hard work meet. Join our global team now!

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