WEB PROJECT MANAGER

New York, NY, United States Full Time Mid Level

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About Wolfpoint Agency

Wolfpoint Agency is one of the leading Shopify Plus and e-commerce experts in the world. We work with a diverse range of clients, from startups to Fortune 100 companies, and a wide variety of project types. We specialize in e-commerce web development and ongoing support of our clients through web support, Conversion Rate Optimization, and other digital marketing services.


We pride ourselves in solving tough technical challenges and building beautiful and effective websites that engage and convert. Our team consists of designers, developers, marketers, solutions engineers, and people who are passionate about what they do. We are a team of 60+ individuals across 3 continents and 5 offices. Learn more by visiting wolfpointagency.com


Summary and Scope

The Project Manager works with all team members at Wolfpoint to deliver and fulfill projects, tasks, and objectives for our clients - this includes but is not limited to e-commerce projects, website projects, app development, launches and analytics implementations. The Project Manager will oversee the projects and also enforce and develop efficient processes to manage agency work and agency clients. He or she will work closely with all parties involved to ensure client satisfaction and quality work, while making sure deadlines are met and proactively keeping tasks on track.


The person in this role must possess great attention to detail and organizational skills, as well as a go-getter mentality. He or she must be service-oriented and have a positive attitude around the office and with clients, with an appreciation for deadlines, business operations, business realities and continuous growth.


Responsibilities:

  • Develop and manage timelines for digital development projects
  • Lead project kick-off calls and client communication
  • Track and prioritize all client requests and deliverables
  • Ensure clear and thorough communication across project team
  • Proactively identify and stay ahead of blockers
  • Work with team to ensure that all client deliverables are met on time and on budget
  • Occasionally assist sales team in sales process
  • Participate in team meetings and help strategize processes and initiatives
  • Work with team members to discuss and address client challenges that arise
  • Ensure all work is client-ready with an acute attention to detail
  • Anticipate client and team questions and provide thought out answers/solutions
  • Go above and beyond the call of duty to deliver excellent service
  • Maximize potential for client retention and account growth
  • Apply previous knowledge and engage in continuous growth to constantly evolve and develop skills


Required Skills

  • 3+ years experience in web-related project management
  • 1+ years experience in managing e-commerce projects, Shopify platform a plus
  • 1+ years experience in one of the following: Waterfall, Scrum, Lean or Kanban
  • Bachelor's degree prefered, but not required
  • Exceptional written and verbal skills
  • Great problem solving skills
  • Ability to think through and solve problems creatively; the capacity to be innovative
  • Someone who does not need hand-holding or supervision
  • Ambition and great work ethic
  • Results driven and detail oriented mentality
  • Passion for web development and the digital landscape
  • Experience in JIRA, Google Drive and/or similar tools
  • PM Certifications preferred, but not required

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