Client Experience Manager - Entry Level
Founded in 1997, XYZ Storage has grown to become the leading provider of Self Storage in Toronto!
We are seeking applicants who are currently working, or have worked in a Sales environment, call center or payday loan organization to join our team as a Client Relations Manager.
At XYZ Storage, we owe much of our success to the amazing people that make up our team. We pride ourselves on taking the time to find the right people to represent our company, providing great support and ongoing mentoring. We keep our professional family excited to keep growing and mastering new skills to be more successful in and outside of their career.
You can join our growing team, as we are currently filling a Client Relations Manager position.
Client Relations Manager Position Overview:
As a Client Relations Manager for the leading self-storage company in the GTA, you will be interacting over the phone, email, and via live chat, with current customers, potential customers, and other members of the XYZ Storage family. You will be responsible for maintaining XYZ Storage's reputation for unparalleled customer service, selling our self-storage services, and managing the scheduling and logistics of our truck fleet!
You will be working out of our very own Client Management Office located in Toronto accessible by both public transit and car. Free parking is available!
What Does It Take?
It takes passion, and someone that is looking for a career and not just another job!
The Client Relations Manager role is exciting, challenging and requires an individual that thinks quickly on their feet and is able to communicate effectively on the phone and over email. We are looking for applicants that show strong skills in multitasking, organization, time management, and someone that isn't afraid to ask for the sale! And of course, someone that knows how to have fun! We are a well structured - process driven company, where people always go above and beyond in their roles. Preference is also given to candidates interested in long-term employment with XYZ Storage.
What Will You Do?
There are four primary components to the Client Relations Manager position:
Self-Storage & Truck Rentals, and Packing Supplies, and Sales.
The rewarding part of this career, is helping to find solutions for people who are in need of storage. As an expert in the industry, sales skills are needed along with the ability to convey to potential customers why we are the best as they may be shopping around. Our preferred candidates portrays confidence, and are quick to ascertain the needs of our leads, and can quickly sell our features and close the sale, guiding them to the best, and easiest option! Converting inquiries into self-storage rentals, following up on previous leads, and cross selling merchandise and truck rentals are all apart of the day-to-day.
Once a lead become a customer, you will take the next steps, and manage their account. This includes assisting with payments and account information.Troubleshooting and addressing customer concerns, ensuring complete customer satisfaction. Managing the scheduling log, booking truck rentals and assisting customers with current reservations ensure we offer end to end solution for all of our customers. Senior Management may also ask for a Client Relations Manager's help with other tasks and are constantly looking for ways to continually challenge our employees focusing on personal and professional growth.
How Much Will You Make?
At XYZ Storage, We offer industry leading compensation equal to or greater than roles in the retail, fast food, hospitality,service industries and call centers. Additionally, XYZ Storage has an exceptional benefits program for which we cover 100% of the premiums for our employees and their families. We also provide a RRSP Savings and matching program and performance based bonuses into the thousands. Oh! And By-The-Way, we provide lunch to all of our employees, Everyday!
Apply Today !
If you think this sounds like the career you have been looking for, please send us a cover letter and resume that demonstrates why you are the best choice. Visit www.xyzstorage.com to learn more about our company.
XYZ Storage embraces and promotes diversity, inclusion and acceptance in our workplace. We are proud to be an equal opportunity employer and we select applicants on the basis of their qualifications. We encourage applications from all qualified individuals and will reasonably accommodate individuals with accessibility needs. Candidates requiring accommodation during the recruitment process should let the HR team know once contacted.