Support Architect (L2/L3)

Málaga, Spain (España) Full Time

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We are looking for a Support Architect (L2/L3) on behalf of our client, a leading European FinTech company, based in the city center of Málaga.

We are looking for a person with experience managing a support team, but also a person with an extensive background on a hands-on role.

As Support Architect you will have the following duties:

  • Lead and manage a professional team of technical support (5-6 people)
  • Provide 2nd and 3rd line technical support in order to solve complex technical incidents in the cloud
  • Manage the escalation process , prioritise the incidences in the team
  • Provide support to financial products
  • Guarantee technical quality
  • Monitor internal company applications
  • Define SLA for the technical support department
  • Coordinate with other departments
  • Lead the management of incidences with 3rd party tools
  • We are looking for a person with the following knowledge:
  • A minimum of 3 years of experience in team management and a minimum of 2 years in support teams
  • Knowledge of support management tools and ticketing
  • Basic knowledge of web development : Python, Javascript, CSS and HTML and databases (PostgreSQL, Oracle or MySQL)
  • High English level - this is the corporate language of the company
  • Knowledge and experience in cloud providers (AWS and ELK stack)
  • Experience in Linux (Ubuntu, CentOS, Debian, RedHat) and Windows as well as revision control software (Mercurial, git, svn, etc)
  • It will be a must to have experience in Agile methodologies, Redis, MongoDB, etc.

The offer:

  • Our client offers a permanent position with good salary conditions (around 38-40k)
  • International environment
  • Training program: Certifications, events, etc.
  • Team building activities

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