The retail industry across Latin America is worth 2 trillion dollars annually. Hence, to ensure growing sales and market share, brands and retailers spend billions of dollars each year to send thousands of workers to complete in-store tasks like stocking shelves, fulfilling e-commerce orders, delivering e-commerce orders and building displays. Our technology provides brands and retailers with a solution for all these. We do that by connecting our users, via their phone, to our marketplace where they can choose from an inventory of tasks nearby they can complete for brands as independent contractors. In exchange, brands and retailers receive a real time dashboard of the status of the different tasks being done. To date over 4,000,000 tasks have been delivered by users for brands and retailers via our platform across Mexico and we are transforming the way brands and retailers manage their business.

 

We're looking for people with an entrepreneurial spirit, and passion for building new and different projects. This is a rare opportunity in Latin America to work with a well-funded startup with exponential growth. Our founders are Harvard Business School graduates with deep consumer expertise at Walmart and P&G across Latin America, India, China and Africa. Our company is backed by top investors in Silicon Valley and we currently have over 12,000 users in Mexico, Costa Rica and Colombia (Soon in Brazil), helping brands and retailers.


As we expand our current delivery operation with the top retailer in Mexico, we need a highly skilled individual that can work independently and have passion for execution. We are looking for a proactive and organized person, with a clear mindset to achieve different challenges in a fast growing pace startup environment. This person needs to execute different strategies driven by data, and will also manage a group of people that will report remotely. We are looking for a person excited to be in charge of a cluster in a specific region. This person must have training and development skills. Analysis and interpretation of profit strategies are a plus.


Responsibilities: 

  • Be part of a team of operations managers of top retailer online operations (picking & delivery of online supermarket orders)
  • Own and improve business KPIs (complete rate, on-time delivery, NPS, churn rate, etc)
  • Manage relationship with the field team and the stores (client) to implement joint strategies
  • Assure a complete team of Zubaleros in each point of the operation
  • Guarantee the recruitment, training, retention and engagement of the Zubaleros
  • Convert marketplace data into insights to improve productivity, churn, quality and communication with Zubaleros
  • Manage territory P&L


Requirements: 

  • 4+ years of full-time work experience in operations
  • Bachelor’s degree or equivalent in business administration, economics, engineering or similar degrees
  • Excellent communication skills both in Spanish and in English
  • Advance Excel, Google Sheets
  • Data-driven with the ability to pull numbers to drive decisions
  • Ability to lead and engage with people


Nice to have

  • Previous experience in gig economy platforms (i.e Uber, Rappi etc.)
  • Previous experience in early-stage startups
  • P&L experience



We Offer: 

  • Competitive Salary and benefits
  • Generous vacation and paid time off
  • Fast track development if goals are met
  • Chance to work with an amazing team to build a platform that helps people find a foothold in the digital world


Apply for position now